Returns Policy

On receipt of your order please examine the condition of the goods and packaging. Please inform us immediately should either be damaged.

If you have reason to return an item to us, we will be happy to refund or replace it in accordance with the following terms and conditions.

The returns section of the website is to be found under ‘your account’.

Cancellations

If for any reason you decide to cancel an order please first check the current orders and completed orders sections of the website to see if the order has been despatched. If the order has not been despatched, it may be cancelled at no cost to you. If the order has been despatched, we cannot stop it, but when it arrives with you, you are free to return it in accordance with the procedures below.

Unused Faulty goods

If the goods we have sent you are faulty when you receive them, you are entitled to an exchange or a full refund.

Before returning goods please inform us through the returns section of the website, you will have the opportunity to indicate whether you would prefer a refund or an exchange.

On receipt, we will examine the goods. If we agree that the goods are faulty we will refund the original delivery charge and the cost of returning them to us.

Faults in goods which have been used

In the event that an item develops a fault during use there may be a number of options available to remedy the situation, including repair or replacement directly from the manufacturer.

Please contact us in the first instance with full details of the fault. We will then contact you to let you know what we can do to solve the problem.

Please do not return the goods without first contacting us, as some manufacturers will collect directly from you for repairs.

Unsuitable goods

You may return any goods purchased from us for a refund (excluding original delivery charge) subject to the following conditions:

• You have requested to return the goods through the returns section of the website
• The item is returned to us within seven working days of receipt.
• The item is unused.
• The item is undamaged.
• The packaging, including all documentation is complete and undamaged.

On receipt, all returned goods will be examined. We reserve the right to withhold a percentage of the refund value of returned goods if the product or packaging is in such a condition that the item needs to be reduced in price for resale. If this is necessary, we will contact you before crediting your card. Ordinarily your card will be credited within seven working days.

If unsuitable goods are returned for a credit you must cover the cost of postage.