Your password

Your password is encrypted with the goodcookshop.com which means that it is not available to anyone other than yourself. If you have forgotten your password you will need to complete the forgotten password process. You will need the user name you registered with and be able to answer your secret question. We will then send the password you registered with to the e-mail address held with us for your account. Please click here to begin the forgotten password process. It is your responsibility to keep your password safe, if you suspect that someone has learned your password, please contact us immediately.

Your privacy

Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for mailing or marketing purposes. When you make a purchase from our website, we collect certain personal information from you (for example: your name, email address, payment address and details). All such information is held securely. In order to serve you most efficiently, Barclaycard Merchant Services handle our credit card transactions.

Security

We realise how important it is to securely store any information that you provide. We maintains the highest levels of security by using high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously. You can tell whether a page is secure as `https` will replace the `http` at the front of the www.goodcookshop.com in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window.