Delivery Policy

Last revised 21st June 2011

You may select Standard or Priority delivery. All packaging and delivery prices include VAT. In the unlikely event that an order is split, you will still only be charged one delivery charge.
Orders will be despatched either using Royal Mail or a courier service. The method of despatch is dependent on the size and weight of the order and will be decided by The Good Cook Shop on a case by case basis.

Standard Delivery (UK mainland only)
Our standard packaging and delivery charge to anywhere in mainland UK is £2.50 on orders of up to £50.00.
Orders with standard delivery will be sent by either Royal Mail 2nd class or on a 2-3 day service by courier.
Delivery will normally occur within 5 working days (subject to stock availability).

Priority Delivery (Usually Next Working Day)
The Priority packaging and delivery charge to anywhere in mainland UK is £6.99 per order. Delivery will usually take place on the next working day.
The Priority Delivery option is offered subject to stock availability. Before placing a Priority Delivery order, we recommend contacting us to confirm that the stock is available for despatch.
Subject to stock availability Priority orders received by 2.00pm Monday to Friday will be despatched that day. Any Priority order received after 2.00pm will be despatched on the next working day. Orders received on Saturday, Sunday or a public holiday will be despatched on the next working day.
Delivery for the majority of mainland UK will occur on the next working day. For some outlying areas, deliveries may take up to three days, please contact us for conformation.
Please note during busy times such as the Christmas period, our carriers may not be able to achieve 'next day delivery'. We cannot be held liable for any consequences resulting from late delivery of any order.
A 'Working Day' is defined as Monday to Friday, excluding public holidays.

Free Delivery
Free standard delivery is available on all orders over £50.00. Priority delivery is always charged at the stated rate.

Northern Ireland and Islands
Orders which would normally be sent by Royal Mail will be sent at no extra charge. Orders which would normally be sent by courier will incur a surcharge. Please contact us before ordering.

International Delivery
Due to the increased risk of fraud we do not accept international orders.
Availability
We endeavour to maintain stocks of all items displayed on the website, however we cannot guarantee to have stocks of all items at all times. If an item is out of stock when your order is received and we will not be able to deliver to you within the normal timescales we will contact you by email to:
- Inform you of the delay.
- If possible give an estimate of when stocks will be received.
- Give you the option to cancel the order without charge.
- On rare occasions a product may be unavailable for extended periods due to circumstances beyond our control, such as manufacturing or distribution problems with our supplier. In this situation, we reserve the right to cancel the order.
If an item has been ordered with 'next day' delivery, and you decide not to cancel the order, we will refund you the difference between the 'next day' and standard delivery charges.

Non Delivery Of Goods
If goods are despatched by us to the address specified by you and delivery is not made due to action or inaction by you (for example it there is no one available to take in a parcel, the address is incorrect, or a card is left but the delivery company is not contacted by you to rearrange delivery) and the goods are returned to us we reserve the right to make a charge for the failed delivery irrespective of the original amount charged for delivery. The reason for the charge is to recover costs incurred by us in packing and sending the order and may vary depending on the item(s) ordered, we will always ensure the charge is proportionate to the actual costs. If you decide to cancel the order, the failed delivery charge will be deducted from any refund due to you. If you request the order to be resent the failed delivery charge will be payable prior to the goods being despatched. Any delivery charge ordinarily due on the order will remain payable if it is resent.
When your order is despatched you will be sent an email informing you of the despatch. If the goods have not been received within five working days you are strongly advised to contact us.
If the goods are not delivered due to an error by us or our chosen delivery company you will not be liable for any additional charges.
Claims for non-delivery of goods must be made within 28 days of despatch. Claims after this period will not be accepted.

Damage In Transit
Please open all packages immediately on receipt and report any damages or shortages to us by email within three working days.

Liability
The Good Cook Shop Ltd cannot accept liability for any loss resulting directly or indirectly from delays in delivery of an order.