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Delivery Policy

This forms part of the website terms and conditions.

FREE STANDARD DELIVERY ON ORDERS OVER £30

Standard Delivery on lighter orders is by Royal Mail to anywhere in the United Kingdom. On heavier orders Standard delivery is by courier, and is to the United Kingdom mainland only, excluding some parts of the Scottish highlands.

Delivery charges are calculated based on the total weight of the order and its value. The majority of the United Kingdom falls within our standard delivery charges. Lighter orders will be sent by Royal Mail, heavier, by courier. The website will calculate the total weight of your order, and display the available delivery options.

Highlands, islands, and Northern Ireland. There is no additional charge for orders sent by Royal Mail. Heavier orders, sent by courier may incure higher charges. If you enter your postcode on the "View Basket" page, we will calculate the available delivery options.

Miniumum Delivery Charges for orders under £30

Royal Mail 2nd Class  £2.99

Royal Mail 1st Class    £3.99

Standard Courier          £4.99

Priority Courier              £6.50

Saturday Courier          £25.00

Miniumum Delivery Charges for orders over £30

Royal Mail 2nd Class  £0.00

Royal Mail 1st Class    £1.50

Standard Courier          £0.00

Priority Courier              £6.50

Saturday Courier          £25.00

 

General

We only despatch to addresses within the UK.

We offer free standard delivery subject to a minimum order value.

On lighter orders, Standard delivery is defined as Royal Mail Second Class to any UK address.

For heavier orders, Standard delivery is defined as a 2-3 day courier service to the UK mainland excluding some areas of Scotland.

If your order qualifies for free delivery, we will also offer a reduced rate on some of the other delivery options.

We despatch orders by either Royal Mail or Courier. Depending on the total weight of your order and the delivery address we will offer different delivery options for you to choose from at the checkout.

We will normally despatch orders by the method you request at the checkout, however we reserve the right to change the service used at our discretion. If we do use an alternative service it will not be a slower service than that requested, and there will be no extra charge.

The delivery charge includes the cost of packaging (both materials and time) plus cost of the delivery service and VAT. In the unlikely event that an order is split, you will only be charged one delivery charge.

We will despatch all orders as soon as we can, normally within 24 hours, but on occasion it may take up to two working days to despatch (except where priority delivery has been selected).

The delivery services we use are set out below. In brackets is the normal time for delivery from despatch.

Royal Mail Second Class (2-3 days)

Royal Mail First Class (1 day)

Standard Courier (2-3 days)

Priority Courier (1 day)

Saturday Courier (1 day)

We automatically calculate the most cost effective delivery method based on the weight and destination of your order, heaver orders will be sent by courier. Some more remote addresses incur a higher delivery charge due to the significantly higher charges made by courier companies.

 

Proof of delivery

All orders despatched by courier will require a signature, as will higher value orders sent by Royal Mail.

 

Priority Courier (Usually Next Working Day).

The Priority Delivery option is offered subject to stock availability. Before placing a Priority Delivery order, we recommend contacting us to confirm that the stock is available for despatch. Priority orders received by 2.00pm on a working day will be despatched that day. Any Priority order received after 2.00pm, on Saturday, Sunday or a public holiday will be despatched on the next working day. Orders will be despatched on a 24 hours service by courier. Delivery will usually take place on the next working day. Please note during busy times such as the Christmas period, our carriers may not be able to achieve delivery within 24 hours. We cannot be held liable for any consequences resulting from late delivery of any order. A 'Working Day' is defined as Monday to Friday, excluding public holidays.

Direct Despatch

On occasion we may arrange for your order to be despatched directly from the manufacturer or wholesaler, in which case the method used and delivery timescale will be at their discretion. If this is necessary we will inform you, and provide as much information as we can.

Availability

We endeavour to maintain stocks of all items displayed on the website, however we cannot guarantee to have stocks of all items at all times. If an item is out of stock when your order is received and we will not be able to deliver to you within the normal timescales we will contact you by email to:

- Inform you of the delay.

- If possible give an estimate of when stocks will be received.

- Give you the option to cancel the order without charge.

- On rare occasions a product may be unavailable for extended periods due to circumstances beyond our control, such as manufacturing or distribution problems with our supplier. In this situation, we reserve the right to cancel the order.

If you have selected a premium delivery option and we cannot deliver within a reasonable timescale but you decide not to cancel the order, we charge you the difference between the premium and standard delivery charge.

Non Delivery Of Goods

It is your responsibility to ensure the that the correct delivery address is provided to us, and there is someone available to take in the parcel. If the parcel is not delivered because there was no one available to take it in, it is your responsibility to make arrangements for it to be re-delivered or collected from the delivery depot.

If we have emailed you to tell you your order has been despatched, and you have not received it, or a missed delivery card within five working days, please let us know straight away.

If an order is returned to us by the delivery company because they couldn't deliver it or it was not called for, we reserve the right to deduct an administration charge from any refund, or add an administration charge before re-sending.

If the goods are not delivered due to an error by us or our chosen delivery company you will not be liable for any additional charges.

Claims for non-delivery of goods must be made within 15 working days of despatch. Claims after this period will not be accepted.

Damage In Transit

Please open all packages immediately on receipt and report any damages or shortages to us by email within three working days.

Items left unattended

If you ask us to leave a package unattended (such as in a shed or porch) we will not accept any claim for non-delivery.

Liability

We take care to pack all orders securely, and to address them clearly. However, though unlikely, it is always possible that your order may be damaged, delayed or go astray. In which case neither we nor the delivery company can be held accountable for any consequential loss.